Is international shipping really free?
Yes! We offer free shipping international shipping with no minimum spend :)
What is the expected delivery date of items?
We work with multiple global suppliers to provide you with the latest fashion at the most affordable prices. Therefore, we can only provide an estimated delivery date across all our items. The entire delivery process will generally take between 2-4 weeks (the latter date being very infrequent!). We hope you understand!
What happens after we place an order?
Hooray, you're on the road to becoming a #dresspeachybae in no time!
After you place an order, we will generally take 1-5 business days to process and dispatch this order.
Once it has been dispatched, it will generally take between 2-4 weeks to arrive at your doorstep. This estimated arrival date will depend on the item(s) you purchase and where you are located. In the rare instance that it will take longer than 2-4 weeks, it will be mentioned in the product description.
Upon being shipped out from the warehouse, you will receive an email confirmation with a tracking number to track the item.
Why am I missing items from my order?
Please don't worry! As we work with multiple suppliers across the globe, your other items are probably being delivered by another supplier. It is on its way :)
Do you cover the cost of customs (if there is any)?
Unfortunately we do not cover any custom fees set by your country. The buyer is responsible for any fees payable upon arrival.
I haven't received my item and its been at least 28 days since dispatch date!
*Please note that due to COVID-19, our global supply chains have been significantly affected. We are still working very hard to ensure you receive your order on time whilst still protecting our employees and customers.
Please note that it may take an additional week or so to be delivered! We apologise in advance for any inconveniences during this time. Thank your for understanding and your support during these trying times <3
If it's been more than 28 days and you still haven't received your parcel, please email us at firstname.lastname@example.org and we will investigate the matter immediately!
How do I track my parcel?
Once the item has been shipped, you will be sent an email (usually within 1-5 days of order confirmation) with the tracking information.